Privacy Policy

Pane Free Window Cleaning (“we”, “our”, or “us”) is committed to protecting the privacy of our site visitors and users. This Privacy Policy describes how we collect, use, store, and disclose your information when you visit our website or use our services.

1. What Information We Collect

We receive, collect, and store any information you enter on our website or provide us in any other way. This includes:

• - Personally identifiable information: name, email address, password, communications
  - Payment details: credit card information (if applicable)
  - Comments, feedback, product reviews, recommendations, and personal profiles
  - Information provided during transactions (e.g., name, address, and email)

• We also collect:
  - Internet Protocol (IP) address
  - Login information, browser type, and connection data
  - Session data: page response times, length of visits to certain pages, page interaction data, and navigation methods

2. Why We Collect Your Information

We collect personal and non-personal information for the following purposes:

• - To provide and operate our services
  - To offer customer service and technical support
  - To contact users with service-related updates or promotional offers
  - To analyze usage and create aggregated data to improve our services
  - To comply with legal and regulatory obligations

3. How We Store and Protect Your Information

Our website is hosted on the Wix.com platform. Wix.com provides us with the online infrastructure to operate our services. Your data may be stored through Wix.com’s data storage, databases, and applications. All data is stored on secure servers behind a firewall.

All direct payment gateways offered by Wix and used by our business comply with the PCI-DSS standards, managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover). This ensures the secure handling of credit card information.

4. How We May Contact You

• We may contact you to:
  - Respond to account issues or service requests
  - Resolve disputes or collect outstanding fees
  - Send service updates, promotions, or policy changes
  - Conduct surveys or gather feedback
  - Enforce agreements or comply with national laws
  
  Contact methods may include: email, phone, SMS, or postal mail.

5. Opting Out and Data Requests

If you no longer want us to process your data or would like to access, correct, amend, or delete any personal information we have about you, please contact us at:

Email: panefreewindowcleaning@hotmail.com

6. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting to the website. If we make material changes, we will notify you here to ensure you’re aware of what data we collect, how we use it, and when we disclose it.

7. Disclaimer

This Privacy Policy is intended as a general guide and does not constitute legal advice. Different jurisdictions have different legal obligations regarding privacy. It is your responsibility to ensure that this policy meets the specific requirements of your business activities and legal obligations. We recommend seeking professional legal advice if needed.